BYTO Home
Returns & Refunds Policy
Last updated: 11 September 2026
BYTO Home delivers fresh food and everyday household essentials. This policy explains our approach to returns, refunds and cancellations.
1. No returns or exchanges
Once an order has been delivered, we do not accept returns or exchanges. This is for hygiene and food-safety reasons and applies to all products.
2. Refunds for genuine issues
We will refund you when something genuinely went wrong with your order:
- An item was not delivered or is missing from your order
- An item arrived damaged, spoiled, leaking or expired
- You received the wrong item
- You were charged incorrectly
3. How to report a problem
Tell the delivery rider at the time of delivery, or contact us within 24 hours of delivery — from Help & support in the app, or by email at support@bytohome.com. Please keep the item and, where possible, send a photo; it helps us resolve your request faster.
4. What is not covered
- “Changed my mind” or the item is no longer needed after delivery
- Normal variation in weight, size, ripeness, shade or packaging of fresh produce
- Damage or spoilage caused after the order was delivered to you
- Requests made more than 24 hours after delivery
5. How refunds are paid
Orders are Cash on Delivery. Approved refunds are paid by UPI or bank transfer to the details you provide, or as credit towards a future order — normally within 3–5 working days of approval.
6. Cancellations
You can cancel an order any time before it is packed, at no charge. Once a rider is on the way, an order generally cannot be cancelled.