Privacy Policy

Last updated: 11 October 2026

This policy explains what personal data BYTO Home ("we", "us") collects through its website and Android app, why we collect it, and the choices you have. BYTO Home is a grocery-delivery service operating in India.

1. Data we collect

Account — your name, email address and profile photo, received from Google Sign-In when you log in, or the name and email you enter if you create an account with an email and password. Your password is handled by Firebase Authentication; we never see or store it.
Delivery details — the delivery address, phone number and recipient name you enter at checkout, and any address you save to your account for later use.
Precise location — your device's GPS coordinates, captured only when you place an order, so the delivery rider can find you. We convert them to a Google Maps link shown to our staff and the assigned rider.
Order history — the items, amounts, coupons and status of orders you place.
Loyalty & invites — your Byto Coins balance and history, your invite code and, if you used one, the invite code of the person who invited you. Used only to run the rewards feature.
Support messages — the content of any support ticket or chat you start with us.
Device identifier for notifications — a Firebase Cloud Messaging token that identifies your phone, plus the town you picked, so we can send order updates and offers. It is linked to your account when you are signed in.
Rider applications — if you apply to deliver for us through our website: your name, phone, email, date of birth, address, Aadhaar number and photo, a photo of yourself, driving licence and vehicle details, and (optionally) bank account details. These are used only to review your application and, if accepted, to pay you.
Diagnostics — if crash reporting is enabled, technical error and device data (app version, OS version, stack traces) via Sentry. This contains no order or contact details.

2. Why we use it

To take, prepare, route and deliver your orders.
To run loyalty rewards and invites (earning and using Byto Coins).
To let a delivery rider navigate to your address.
To show you your past orders and their live status.
To respond to your support requests.
To keep the apps working and fix crashes.
To send you notifications about your orders and, if you allow them, offers and announcements.
To review and process rider applications.

We do not sell your personal data or use it for third-party advertising.

3. Who we share it with

Google Firebase (Authentication, Cloud Firestore, Cloud Messaging) — hosts our database and sign-in and delivers notifications. See Google's privacy policy.
Cloudflare — hosts our website and admin tools, stores product and banner images, stores rider-application documents privately, and relays notification requests. See Cloudflare's privacy policy.
The delivery rider assigned to your order — receives your name, phone number, address and GPS pin for that delivery only.
OpenStreetMap / Nominatim — your coordinates are sent to look up a human-readable address label.
Sentry — receives diagnostic/crash data only, if enabled.

4. Retention

Order and account records are kept for as long as your account is active and as required for tax and accounting. See "Account & data deletion" below for how to end this.

5. Your choices

You can decline or revoke location permission in your device settings — note that an order cannot be placed without a delivery location.
You can view, correct or remove a saved address from the Account screen at any time.
You can sign out at any time from the Account screen.
You can switch notifications off at any time in your device settings or from the Account screen; order updates and offers will then stop.
Rider applicants can ask us to delete their application and documents at any time by emailing us.

6. Account & data deletion

To delete your BYTO Home account, email support@bytohome.com from your registered email address with the subject "Delete my account". We will verify the request and complete it within 30 days.

Deleting your account removes your profile, saved addresses and support messages. Order records are kept for the period required by Indian tax and consumer-protection law, after which they are deleted; during that period they are retained solely for that legal purpose and no longer used to serve you.

7. Children

BYTO Home is not directed to children under 13 and we do not knowingly collect their data.

8. Changes

We may update this policy; the "Last updated" date above will change and material changes will be notified in the app.

9. Contact

Questions or data requests: support@bytohome.com